Store policy
Shipping policy & pre-orders
All orders are shipped with tracking.
Shipping within Australia
Standard shipping: Enjoy free standard tracked shipping on all Australian orders of $150 or more. Orders under $150 have a flat $9.95 standard shipping fee. Orders are dispatched from New South Wales within 1-3 business days.
Shipping options and the applicable cost are confirmed at Stripe Checkout before payment.
Estimated standard delivery times from NSW
Shipping time only. Excludes packing, processing and public holidays.
| NSW metro | 1-3 business days |
|---|---|
| NSW regional | 2-5 business days |
| Other major cities across Australia | 3-7 business days |
| Rural or remote areas | 5-10 business days |
International shipping
International shipping is not currently available. We are preparing tracked delivery options for selected destinations, beginning with New Zealand. Subscribe for updates when international delivery becomes available.
Order processing times
Orders are processed and dispatched Monday to Friday, excluding NSW public holidays. You will receive a shipping confirmation email with tracking details once your order has been dispatched. Delivery estimates can change because of carrier networks, weather and peak periods.
Tracking your order
Use the tracking number in your shipping confirmation email to follow your delivery. If you cannot find it, please check your spam or junk folder first, then contact support@hyalabody.com with your order number.
Pre-orders
A pre-order reserves an item that is not yet in stock. Please refer to the relevant product page for its estimated dispatch date; this is an estimate and may change because of factors outside our control.
Where an order includes both pre-order and in-stock items, we will ship the order together once all items are available. Separate dispatch may be possible on request, with an additional shipping charge.
Return to sender
Please check your delivery address and contact details before completing your order. If a parcel is returned because the address was incomplete or incorrect, it was uncollected, or delivery was refused, you are responsible for the cost of redelivery.
International orders, customs & import fees
When international shipping becomes available, orders may incur duties, import taxes or carrier clearance charges when they arrive in the destination country. These charges are set by local authorities, are not included in the product or shipping price, and must be paid by the recipient.
Hyala will not be responsible for customs fees or delays. Please check local import requirements before ordering. Where an order is returned because customs charges were not paid, we will contact you about redelivery at your cost.
Delivery issues
For help with a delivery, email support@hyalabody.com with your order number and tracking details.